FAQs

Anytime you need medical care, it’s only natural to have questions. Here we have answered some of the more common ones we often hear but invite you to contact us with any additional questions you may have.

  1. What types of insurance do you accept?

    We are currently in-network with Medicare, Blue Cross Blue Shield, Aetna Health, CIGNA Healthcare, United Healthcare, Coventry Healthcare, First Health Network, Mail Handlers, Humana Choice Care, and Humana Military (Tricare). We also accept Memorial Health Partner’s insurance, including CBCA (Gulfstream). We are very interested in becoming an in-network provider with The Care Network (Georgia Ports and Savannah Business Group); please express your interest in our participation to your employer and your CBCA representative.

  2. Do you accept patients without insurance?

    Yes!  We accept patients without health insurance and offer a discount on our medical-service fees for the uninsured when they pay in full at the time of service.

  3. What forms of payment do you accept?

    We accept Visa, MasterCard, Discover, American Express, Cash and Check.

  4. What types of illnesses / injuries do you most often see?

    We see coughs, colds, flu, sore throats, minor lacerations and wounds, minor burns, rashes, simple fractures, sprains and strains and other sports injuries, urinary tract infections, asthma, and allergies. We also provide some vaccinations as well as school, sports, and employment physicals.  We have the ability to do minor lab testing such as strep testing, urinalysis, mononucleosis (mono) testing, flu testing, pregnancy testing, drug testing and more!

  5. Do you provide occupational health services and evaluation and treatment of work-related injuries?

    Yes! Our providers and staff have extensive training and knowledge in occupational medicine allowing them to provide the highest level of service to employers and their workers. We offer evaluation of work-related injuries, drug-screen testing, alcohol testing, DOT physicals, vaccinations, laboratory testing and much more!

  6. Do you do X-Rays?

    Yes!  We perform all types of x-rays at ExperCare Urgent Care Center of Richmond Hill & Savannah, and because of our advanced technology, we are able to put your x-rays on a disc should you wish to take them with you to your family doctor, a specialist or just to keep for your records.  All of our providers are trained and experienced in the interpretation of x-rays, however we still have the capability to send your x-rays electronically to be read by a board-certified Radiologist.

  7. What are your hours of operation?

    8 a.m. – 7 p.m. Monday through Friday
    8 a.m. – 4 p.m. Saturday
    8 a.m. – 2 p.m. Sunday

  8. What if I need medical attention after hours?

    If you have an emergency, dial 911.  If you have a medical need that is not an emergency outside of our hours of operation, you would need to contact your primary care physician’s office on call, or go to the nearest emergency room.

  9. Can I come to ExperCARE for routine exams and check-ups, too?

    Sure!  We are able to provide routine exams and  physicals on an intermittent basis as needed.  Talk to us today if you would like to know more about the wellness services we offer!

  10. Is being seen in urgent care cheaper than the emergency room?

    According to national studies, services provided at an urgent care center are generally at least 25% cheaper but may be up to 80% less than what you would pay for the same services in an emergency room.  The cost of your visit to The Urgent Care Center of Richmond Hill will vary depending on your contract with your insurance company or your election to be a cash pay patient.

  11. How much will it cost if you don’t take my insurance or if I don’t have insurance?

    Cost is dependent upon the complexity of your need and the diagnostic testing and/or treatments that are recommended.  We do discount our services for all uninsured patients.

  12. Do you take appointments?

    Although appointments are not needed, you can get in-line to be seen from the comfort of your home using ZipPass.

  13. Are you affiliated with a hospital system?

    We are locally owned and operated but still adhere to all of the same standards, such as HIPAA and OSHA, that hospitals do.